Warranty Support

DynaScan premium public displays are manufactured to the highest standards and are warranted against defects in materials and workmanship.  To learn more about product warranties and how to obtain warranty service, select the applicable product line below.

Professional LCDs

WARRANTY COVERAGE

DynaScan’s warranty obligations are limited to the terms set forth below:

DynaScan warrants its professional LCD display product delivered new to the original purchaser against defects in materials and workmanship for THREE (3) YEARS from the date of original purchase.

If a product is found to be defective in material and workmanship during the Limited Warranty Period, DynaScan will, at its sole option, (a) repair the product at no charge with new or reconditioned parts, or (b) replace the product with a functionally equivalent product. A replacement part or product assumes the remaining warranty of the original part or product, or NINETY (90) DAYS from the date of replacement or repair, whichever provides a longer coverage. When a part or product is replaced, any replacement item becomes your property and the replaced item becomes DynaScan’s property.

OBTAINING WARRANTY SERVICE

You must contact DynaScan and identify the unit by its model number, serial number and date of purchase, and furnish a brief description of the problem. You may be required to provide a proof-of-purchase such as the original invoice.

DynaScan will first attempt to assist you in resolving minor issues over the telephone or via email. If it is determined that the issue cannot be resolved, DynaScan will issue a Return Merchandize Authorization number (RMA) and will contact you to arrange the delivery of the replacement product.

You will be responsible for re-packing the defective part or product in its original packing material. DynaScan will send you the replacement item and will retrieve the defective one at the same time. Removal and/or installation cost of the part or product are your responsibility.

If a part or product is returned and subsequently deemed to have no fault or defect covered under this warranty, DynaScan may charge you for all costs and expenses incurred in connection with providing the warranty.

WARRANTY EXCLUSIONS

This Limited Warranty applies only to products manufactured by DynaScan that can be identified by the “DynaScan” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any accessory that may be provided with products or any software, even if packaged or sold with DynaScan hardware. Non-DynaScan manufacturers, suppliers, or publishers may provide their own warranties.

DynaScan is not liable for any damage to or loss of data or other information stored on any media, or any non-DynaScan product or part not covered by this warranty.

This warranty does not apply to:

  • Damage caused by natural disaster, accident, abuse, misuse, misapplication, neglect, improper ventilation, water, electric power fluctuations and/or spikes, and operating the product outside its recommended parameters and/or environment.
  • Damage caused by service, including upgrades and expansions, performed by anyone who is not a DynaScan Authorized Service Provider.
  • A product or a part that has been tempered with or modified without DynaScan’s approval.
  • Damage to the product due to shipment.
  • Normal wear and tear.
  • Latent image, image retention or “burn-in” resulting from displaying a static image for long periods.
  • If a serial number has been removed, modified or defaced.

LIMITATIONS

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. DYNASCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF DYNASCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO DYNASCAN RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

DYNASCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DYNASCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. DYNASCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.

CONSUMER PROTECTION AND OTHER LAWS MAY APPLY

Some states or countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. Some states or countries may provide for additional warranty rights and remedies, and the provisions contained in this limited warranty are not intended to limit, modify, or exclude any mandatory warranty requirements provided by states.

If any provision of this warranty is found to be invalid or unenforceable, if as a matter of law it can be modified to comply with the particular minimum warranty laws of the state or country it shall be deemed so modified, otherwise it shall be severed from this warranty and the remaining provisions shall remain valid and enforceable.

CONTACTING DYNASCAN

To obtain warranty service for your product, please contact DynaScan’s service department:

Phone: 866-508-4848 inside the USA or +1-949-421-0348 outside the USA

Email: support@dynascandisplay.com

 

360 Degree Displays

WARRANTY COVERAGE

DynaScan’s warranty obligations are limited to the terms set forth below:

DynaScan warrants its 360° LED display (“Product”) delivered new to the original purchaser against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original purchase.

If a Product is found to be defective in material and/or workmanship during the Limited Warranty Period, DynaScan will repair the Product at no charge with new or reconditioned parts. A replacement part assumes the remaining warranty of the original part, or NINETY (90) DAYS from the date of replacement or repair, whichever provides you with a longer coverage. When a part is replaced, any replacement item becomes your property and the replaced item becomes DynaScan’s property. The defective parts must be sent to DynaScan at your cost.

OBTAINING WARRANTY SERVICE

You must contact DynaScan, and identify the unit by model number, serial number and date of purchase, and furnish a brief description of the problem. You may be required to provide a proof-of-purchase such as the original invoice.

DynaScan will first attempt to assist you in resolving minor issues over the telephone or via email. If it is determined that the issue cannot be resolved, DynaScan will issue a Return Merchandize Authorization number (RMA) indicating the service center closest to you.

You will be responsible for sending the defective part at your own cost, and DynaScan will send you the replacement part. Removal and/or installation cost of the part are your responsibility.

In case a replacement part is sent out to you before the defective part has been returned to DynaScan, you may be asked to provide a valid credit card to ensure the timely return of the defective product. DynaScan must receive the defective part in otherwise good condition (see Exclusions below) and in its original packing material within TWO (2) WEEKS after the replacement item has been shipped out, or your credit card will be charged for the current MSRP of the part or product.

If a part is returned and subsequently deemed to have no fault or defect covered under this warranty, DynaScan may charge you for all costs and expenses incurred in connection with providing the warranty.

WARRANTY EXCLUSIONS

This Limited Warranty applies only to products manufactured by DynaScan that can be identified by the “DynaScan” trademark, trade name, or logo affixed to them. This Limited Warranty does not apply to any accessory that may be provided with products or any software, even if packaged or sold with DynaScan’s hardware. Non-DynaScan manufacturers, suppliers, or publishers may provide their own warranties.

DynaScan is not liable for any damage to or loss of data or other information stored on any media, or any non-DynaScan product or part not covered by this warranty.

WARRANTY

  • This warranty does not apply to:
  • Damage caused by natural disaster, accident, abuse, misuse, misapplication, neglect, improper ventilation, water, electric power fluctuations and/or spikes, and operating the Product outside its suggested parameters and/or environment.
  • Damage caused by service, including upgrades and expansions, performed by anyone who is not a DynaScan Authorized Service Provider.
  • A product or a part that has been tempered with or modified without DynaScan’s approval.
  • Damage to the Product due to shipment.
  • Normal wear and tear, normal degradation of LEDs’ brightness over time, and normal discoloration of outside covers or polycarbonate shields.
  • If a serial number has been removed, modified or defaced.

LIMITATIONS

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. DYNASCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF DYNASCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO DYNASCAN RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

DYNASCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DYNASCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. DYNASCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.

 

CONSUMER PROTECTION AND OTHER LAWS MAY APPLY

Some states or countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. Some states or countries may provide for additional warranty rights and remedies, and the provisions contained in this limited warranty are not intended to limit, modify, or exclude any mandatory warranty requirements provided by states.

If any provision of this warranty is found to be invalid or unenforceable, if as a matter of law it can be modified to comply with the particular minimum warranty laws of the state or country it shall be deemed so modified, otherwise it shall be severed from this warranty and the remaining provisions shall remain valid and enforceable.

 

CONTACTING DYNASCAN

To obtain warranty service for your product, please contact DynaScan’s service department:

Phone: 866-508-4848 inside the USA or +1-949-421-0348 outside the USA

Email: support@dynascandisplay.com

 

 

 

Out of Warranty Service

DynaScan offers out of warranty service on all of its products. To discuss service options for your out of warranty product, please contact DynaScan’s service department:

Phone: 866-508-4848 inside the USA or +1-949-421-0348 outside the USA

Email: support@dynascandisplay.com

Europe: supporteurope@dynascandisplay.com